- A payer’s virtual card from a payer portal, by fax, or read out over the phone
- A patient’s card your front desk takes over the phone, such as for a balance or a copay
Before you start
- Card processing is approved. The Charge a card option appears on the Move money page once your entity’s card processing account is approved. Reach out to us to set it up.
- You have a banking role. Any banking role can charge a card, including Read Only. Charging a card only brings money in, the same as depositing a check.
- You have the card details. Have the card number, expiration date, and security code exactly as the cardholder provided them.
Charge a card
1
Open the charge page
Go to Move money and select
Charge a card.
2
Enter the amount
Enter the amount to charge. A single charge can be up to $50,000. Payer
virtual cards typically carry an exact authorized amount, so enter it
precisely. For a patient, charge only the amount they agreed to pay.
3
Enter the card details and charge
Enter the card number, expiration date, and security code exactly as the
cardholder provided them, then select Charge. If the card is declined, no
money moves. If the card was already charged, Lemma tells you instead of
charging it twice.
After you charge
The card is charged immediately and the funds appear in your account in 24 to 36 hours. The charge shows up on your Card Processing page alongside the cards Lemma charges from your lockbox, and you can follow its status there. Like every card payment, a self-serve charge produces two line items: an Acquiring transaction for the gross amount and a separate Fee transaction for the processing cost. See how card payments show up and the pricing page for card processing fees.Related
Card payment transactions
How Lemma charges cards from your lockbox and how payments appear.
Chargebacks
What happens when a cardholder disputes a card charge.