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Physical cards are issued with a card number that’s active immediately. The number is visible in the dashboard as soon as you issue the card, so you can use it for online purchases while the card is in the mail. In-person purchases stay blocked until you activate the card. A physical card ships by USPS. Activate it as soon as it arrives so it can approve in-person purchases.

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Tracking delivery

Open the card from the cards page to follow the shipment:

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Activating the card when it arrives

1

Open the card

Go to the cards page and select the card that arrived. You can also scan the QR code mailed with your debit card.
2

Check that the delivery status reads Delivered

Activate card stays disabled until the card is delivered.
3

Click Activate card

The card starts approving in-person purchases immediately, within its existing spending limits. The delivery panel disappears once the card is active.
Don’t activate a card you haven’t physically received. If a card is lost in transit, cancel it and issue a new one.
A read-only cardholder can’t activate their own card. An Owner, CFO, or Accounting teammate needs to activate it for them.